Diamonds of Aspen wants every customer to feel confident before purchasing. Because many pieces are made for you, custom ordered, sourced privately, or modified specifically for the buyer, return eligibility depends on the type of item purchased.
Made-to-Order Items
Many Diamonds of Aspen pieces are made after an order is placed. Made-to-order jewelry may not be eligible for cancellation, return, or refund once production has begun.
Custom Orders
Custom jewelry, modified designs, resized pieces, private sourcing orders, special requests, customer-supplied stone settings, engraved items, and personalized pieces are generally final sale unless otherwise agreed in writing.
Ready-to-Ship Items
Ready-to-ship items may be eligible for return only if approved by Diamonds of Aspen and returned in unworn, unused, undamaged condition with all original packaging, documentation, tags, certificates, and materials.
Return Requests
Return requests must be submitted by email before sending any item back. Unauthorized returns may be refused.
To request a return review, contact: info@diamondsofaspen.com
Condition of Returned Items
Returned items must be unworn, unused, undamaged, and in original condition. Items showing wear, damage, alteration, resizing, missing stones, missing documentation, missing packaging, or signs of use may be rejected or subject to reduced refund eligibility.
Shipping and Insurance
Customers are responsible for approved return shipping unless otherwise stated. Returned jewelry must be shipped securely and insured for its full value. Diamonds of Aspen is not responsible for return shipments lost or damaged in transit.
Refunds
Approved refunds are processed after the item is received and inspected. Original shipping costs, insurance costs, payment processing fees, financing fees, rush fees, custom design fees, sizing fees, and special service fees may be non-refundable.
Order Cancellations
Orders may not be cancellable once sourcing, production, sizing, setting, or customization has begun.
Final Sale Items
The following may be final sale:
- Custom jewelry
- Made-to-order jewelry
- Resized or modified items
- Private sourcing orders
- Customer-supplied stone settings
- Special order diamonds or gemstones
- Engraved or personalized items
- Items marked final sale
- Items purchased with special pricing or private terms
Damaged or Incorrect Items
If you believe you received an incorrect or damaged item, contact Diamonds of Aspen immediately with your order details and photos.
Contact
For return questions, contact:
Diamonds of Aspen
info@diamondsofaspen.com
Aspen, Colorado
This policy may be updated from time to time. The version posted on this page applies to purchases made after its publication unless otherwise agreed in writing.